Study program / study programs: INFORMATION SYSTEMS

Type and level of studies: Undergraduate applied studies


Status: Elective

ECTS credits: 7


Course objective

The objective of the course is introducing the students to the main concepts connected with quality, as well ensuring that they understand the fundamental principles of quality management. Mastering the principles and modes of quality management in business systems. It is especially important to determine the role and importance of quality of all factors that affect the quality of people’s life and work. The student needs to understand the place, role and importance of quality, as well as the quality of products and services. This course aims to provide a comprehensive theoretical and practical knowledge needed for solving the problem of integral product and service quality management.

Course outcome

The students will learn and understand the relationship between quality and competitive position of a company, what is the interest of different stakeholders concerning quality, what are the indicators of product quality, the importance of continual quality enhancement at organization level and the activities in that process. The students will learn about the fundamentals of the quality management system, gain insight into the importance of quality in different phases of a product’s life cycle, learn the basic principles that comprise the basis for the introduction of ISO standards, the principles of integrated quality management, the importance and the foundation of reengineering as a function of quality advancement, the elements of quality policy, the tasks, duties and responsibilities of different subjects regarding the maintaining of the required level of product quality, the importance and mechanisms of quality control, and the ways in which the quality system is conditioned by the organizational structure.

Course content

Theoretical classes

  • Introduction, the basic concepts of the definition of quality
  • The place, role and importance of quality
  • The quality of product, service, work and work conditions
  • Integral product quality
  • The harmonization of quality of a product’s components and determining the level of quality
  • Integral product quality management
  • Integral quality management in a reproductive unit
  • Quality policy
  • The elements of quality policy
  • Quality policy in organizational units
  • Quality planning
  • Quality planning in the economy
  • HR planning for quality
  • Quality development and factors that affect it and quality control development
  • Standardization.The basics of integral product quality management
  • Functional product quality and the factors that affect it
  • Quality system
  • Designing a quality system organizational unit
  • Organizational unit models