The Information Technology School – ITS is among the first educational institutions in Serbia to implement a ChatBot on its website: www.its.edu.rs. This pioneering step represents a significant advancement in the way ITS communicates with its students, prospective students, and website visitors.
The ChatBot is programmed to provide instant information, answer questions, and direct users to relevant resources on the website. The goal of this innovative tool is to improve the user experience on the ITS website by providing quick and accurate information upon users’ requests.
The technology behind this ChatBot uses artificial intelligence and machine learning to understand user queries and respond to them. This advanced technology enables the ChatBot to “learn” from each interaction, continually improving its ability to provide useful and relevant answers.
The existence of the ChatBot brings numerous benefits. In addition to providing instant responses, the ChatBot is available 24/7, meaning users can get information whenever they need it. Additionally, this tool can process a large number of queries simultaneously, significantly enhancing communication efficiency.
It is important to note that this is still in the beta phase, and the functionalities of the ChatBot are still being tested. ITS continues to work on improving this tool with the aim of providing the best possible user experience. We invite all users to try out our new ChatBot and to help us improve it through their feedback.